About your Delivery
For all our Customers – All items are wrapped in acid free tissue paper and packaged in our beautiful signature gift boxes.
We make every effort to ensure delivery within 21 days – on receipt of payment, but please allow up to 28 days. If you require an urgent service, please use the enquiry form to get in touch stating the date of your wedding or special occasion, contact number and email address and we will endeavour to provide a quick service for you.
Please note, paying by cheque or requesting changes to a design may delay delivery slightly.
For orders up to the value of £32:
We send orders under £32.00 via Royal Mail First Class Recorded Delivery – £5.25
For orders over the value of £32:
We send all jewellery orders over £32.00 via Royal Mail Special Delivery – £7.95
Note regarding ‘Express Delivery’:
Because of the nature of our jewellery being handmade for each order, we are unable to send items ‘next day’. If you require an express service, please get in touch with us before ordering via the ‘Contact Us’ page so we can try and accomodate your request.
All international orders are usually sent via Royal Mail International Signed for.
For information regarding international delivery charges and times please use the enquiry form.
The buyer is responsible for any customs/import charges that may apply with the importing country.
Refunds and Returns
We are sure you will be happy with your purchase, but we do understand that you are buying an item that you have not been able to try on. If you decide that the item is not right for you then you have the option to return it to us and we will refund you.
Laurel Lime is compliant with the Consumer Protection (Distance Selling) Regulations 2000 which provides a 14 day no quibble guarantee on ‘Ready to wear’ items. Your right to cancel the agreement ends 14 days after receipt of the goods. THIS DOES NOT APPLY TO ‘Bespoke or Customised Items’ where the supply of goods are made to the consumer’s own specification covered under ITEMS PERSONALISED TO CONSUMER SPECIFICATION (pursuant to Regulation 13(1)(c) of the Consumer Protection (Distance Selling Regulations) Act 2000). As such, we are unable to accept returns on bespoke/customised items that are not faulty or do not meet requirements.
Sale of Earrings – Please take care not to remove the hygiene seal if earrings need to be returned. We are unable to accept returns if the seal is broken.
The consumer has a statutory duty to take reasonable care of goods while they are in their possession, and return items with their original packaging. We advise that items being returned are sent via special delivery to ensure safe receipt, and insurance for the consumer. The consumer bears the cost of postage for returns, unless items are faulty, damaged or wrong goods sent.
Refunds will be made within 30 days.