Order – Delivery – Returns

About your Delivery

Please read these terms & conditions carefully before ordering any products from me. You should understand that by ordering any of my products, you agree to be bound by these terms & conditions.

By placing an order at Laurel Lime, you confirm that you accept these terms & conditions which shall apply to all orders placed or to be placed at Laurel Lime for the sale and supply of any products. 

None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by me.

Delivery Times

I (Laurel Lime) make every effort to ensure delivery within 21 days – on receipt of payment, but please allow up to 28 days.

If you require an urgent service, please use the enquiry form to get in touch stating the date of your wedding or special occasion, contact number and email address and I will endeavour to provide a quick service for you.

Please note, requesting changes to a design may delay delivery.

When placing an order you agree that all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Additional Information

Laurel Lime reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being sold out, Laurel Lime has the right to cancel the order and refund any amount paid in the best way. Laurel Lime shall also notify the customer of equivalent replacement products if available.

The delivery period stated is an approximate timescale. Goods will be sent to the address given in your order.


All products remain Laurel Lime property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised and confirmed before confirming the purchase. 

You confirm that all details you provide to Laurel Lime for the purpose of ordering and purchasing goods are true, accurate, and current, and that the credit card or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

All transfers conducted through Laurel Lime are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. 

Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Laurel Lime reserve the right to end my agreement with you if you fail to make payment to me when due, you breach any of my terms and conditions, or if I suspect that you have engaged, or are about to engage, or have any way been involved in fraudulent or illegal activity with me.

Delivery Charges

Delivery prices are:

Royal Mail First Class Delivery – £5.50

Royal Mail Special Delivery – £8.00

Note regarding Express Delivery

Because of the nature of my jewellery being handmade for each order, I am unable to send items ‘next day’. 

If you require an express service, please get in touch with me before ordering via the ‘Contact me’ page so I can try and accommodate your request.

International Delivery

All international orders are usually sent via Royal Mail International Signed for delivery (delivery times may vary depending on how busy I am)

Once made, and posted, items usually take around 7-10 days for delivery.

Delivery prices are:

Royal Mail International Signed for – £15.00

Customs/Import Charges

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

All EU Customers

The UK has now left the European Union. This may mean there are duties to pay upon receipt of your items if your delivery address is in the European Union.

This will vary between countries, so it is important that you check what fees may be payable for the  destination country before ordering to avoid any unexpected charges.

The buyer is responsible for any customs/import charges that may apply with the importing country.

Refunds and Returns

I know you will be happy with your purchase, but I do understand that you are buying an item that you have not been able to try on. If you decide that the item is not right for you then you have the option to return it and I will refund you.

Laurel Lime is compliant with the Consumer Protection (Distance Selling) Regulations 2000 which provides a 14 day no quibble guarantee on ‘Ready to wear’ items. Your right to cancel the agreement ends 14 days after receipt of the goods.

THIS DOES NOT APPLY TO ‘Bespoke or Customised Items’ where the supply of goods are made to the consumer’s own specification covered under ITEMS PERSONALISED TO CONSUMER SPECIFICATION (pursuant to Regulation 13(1)(c) of the Consumer Protection (Distance Selling Regulations) Act 2000).

As such, I am unable to accept returns on bespoke/customised items that are not faulty or do not meet requirements.

Sale of Earrings

Please take care not to remove the hygiene seal if earrings need to be returned. I cannot accept returns if the seal is broken.

If you need to return

The consumer has a statutory duty to take reasonable care of goods while they are in their possession, and return items with their original packaging.

I advise that items being returned are sent via special delivery to ensure safe receipt, and insurance for the consumer.

The consumer bears the cost of postage for returns, unless items are faulty, damaged or wrong goods sent. Refunds will be made within 30 days.

Force Majeure

Events outside Laurel Lime’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Laurel Lime is released from obligations to fulfill contractual agreements. 

Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. 

The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.


I do not accept liability for any errors and/or omissions contained in my website.

If an error is discovered in the price of goods that you have ordered, I will inform you as soon as possible. I shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.

I cannot be held responsible for any differences in colour between the image on my site and the actual product.

I take every measure to ensure any data I collect is held securely and internet fraud is prevented. However, I cannot be held liable in the extremely unlikely event of a breach in my system.